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Campus Location Boston Campus
Working Title Associate Director, Student Accounts
The Associate Director, Student Accounts overseas with the collection of approximately $180 million in student accounts receivable for new, continuing and formers students.
The Associate Director works closely with the Director and other departments on campus to ensure daily operations, processing, communication, and controls are effective and efficient. Oversees customer service, payment and collection activities of all AR accounts for undergraduate, graduate, summer programs, and professional studies programs.
Required Knowledge, Skills, and Education (including hardware, software, and equipment)
Knowledge, Skills, and Abilities:
• Excellent customer service skills and the ability to work with students, parents, and other stakeholders in a friendly, courteous manner
• Ability to become a trainer and cross-train staff on operations
• Strategic minded and technically advanced
• Ability to propose changes to current policies and procedures to increase customer service efforts and efficiencies; Strong understanding of cash management policies and controls; Understanding of Title IV financial aid as it pertains to students’ accounts
• Experience working closely with students/families in a higher education environment
• Have strong communication skills that include the ability to present information in a public manner as well as one-on-one meetings. Excellent written skills is also expected
• Ability to handle stressful situations in a courteous and professional manner;
• Inquisitive and analytical, with strong critical thinking skills. S/he will have the ability to solve problems, including the ability to help non-experts understand policies and processes
• Excellent organizational skills with the ability to multi-task and successfully prioritize tasks
• Commitment to and ability to work with diverse populations.
Preferred/Desirable Knowledge, Skills, and Education (including hardware, software, and equipment)
Bachelor’s Degree and 5-7 years of Banner Experience within the Accounts Receivable module; Understanding of cash management regulations and controls; Understanding of Title IV financial aid as it pertains to students’ accounts; At least 5 years of experience within an Office of Student Accounts, Bursar’s Office, or similar environment
Required Prior Work Experience
Minimum Qualifications: Bachelor’s Degree require and 5 years of experience in finance, accounting, accounts receivable, or other business related experience. Knowledge of ERP systems similar to Banner; Microsoft Office (including Excel): ability to learn new systems
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society.
Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.
Posting Detail Information
Requisition Number FY11/120802STFF
Open Date 09/19/2017
Compensation is commensurate with experience and qualifications. Emerson College typically hires qualified candidates between the minimum and 25th percentile of the grade range. Emerson College also offers a comprehensive benefits package.
Benefits Package Information on Emerson College’s benefits package can be found here.
Classification Title Advanced IC
Salary Grade 17
Job Family Individual Contributo
Individual Work Activities: Lead the collection of approximately $180 million in accounts receivables.Work with officess across campus to coordinate billing needs. Manage 3rd party billing of outside scholarships
Individual Work Activities: Responsible for managing the disbursement of $40 Mil in Financial Aid. work with Financial Aid to coordinate and resolve any outstanding issues
Individual Work Activities: Provide excellent customer service to students, families, colleagues, and other stakeholders who have inquiries into the area of student accounts. Counsel/advise/educate parents, students and campus community on student accounts policies and procedures while complying with FERPA regulations. Provide written and oral communication on financial planning/financial options. Perform outreach to students and work in a proactive manner. Be strategic in vision and in practice.
Individual Work Activities: Supervise Student Account Counselors. Supervise and mentor staff including setting expectations, performance evaluations, and coordination of training as needed.
Individual Work Activities: Ensures compliance with college, state, and federal regulations and standard accounting procedures. Oversees the operations of student financial services, billing and receivables, and cashiering functions of the college.
Individual Work Activities: Participate in the reconciliation of Office of Student Account records with those of the Accounting Office to ensure complete agreement of billing, receipts, disbursements and outstanding receivable records.
Individual Work Activities: Maintenance and program enhancement of the automated Student Information System as these activities pertain to the Office of Student Accounts. Duties include but are not limited to: processing/supervising data input, resolving input errors, building system tables, overseeing testing and implementing new system releases, determining needed adjustments to the system, monitoring feeds to other automated computerized systems.