Position Description and Responsibilities
The Program Associate is a critical role, as the primary interface between our organization and the clients we serve. Program Associates are members of the front-line team that work directly with low-income families to ensure that they reach their financial, educational and asset-building goals. The ideal candidate will have: (1) the ability to connect and form strong relationships with a wide variety of low-income families; and (2) a high degree of comfort with quantitative and financial information and analysis.
Primary areas of responsibility include:
- Financial coaching (approximately 80%). The primary responsibility of this position is to provide ongoing, customized financial coaching and guidance to help Compass clients set and reach goals in six core areas: earned income growth; credit and debt management; saving and investing; use of high quality financial services; risk management; and wealth building. Deliver core elements of a financial plan to families in a way that is professional, accessible, relevant, and valuable. Help clients successfully interact with financial institutions, service providers, and other resources.
- Every associate will strive to constantly elevate the standard of coaching delivered at Compass. This includes: adopting a mindset of continuous improvement around coaching techniques and practices; adding to the organizational body of knowledge around specific content areas; and contributing to a positive learning environment for the entire team.
- Every associate will manage confidential client information with a rigorous dedication to organizational security protocols around every aspect of client data. Activities associated with the management of client data include the creation and maintenance of client files, electronic data entry activities, direct communication with clients, and management of survey data, among others.
- Workshop Coordination. Associates will assist program managers with coordination activities associated with the financial education workshops. This activity might include communicating with prospective and current clients, coordination of materials and presenters, assisting and/or teaching in workshops, and coordinating the administrative components of running the workshops.
- Resource development and community partnerships. Identify and refer participants to other resources and services needed to achieve their goals (for example, job training, homeownership counseling, small business development training, post-secondary education, etc.).
- General program support, development, and review. Participate, as needed, in overall program development activities, including but not limited to strategy sessions with Compass staff and partners to drive and improve overall program performance.
Knowledge, Skills, and Personal Characteristics
The ideal candidate will be a highly motivated, flexible team player with the following skills and characteristics:
- Commitment to working, low-income families and the ability to form strong relationships with clients in a short period of time. Demonstrated commitment to helping working, low-income families. Prior direct social service experience would be helpful. An understanding of financial issues related to low-income families, including public assistance programs, is a plus.
- Familiarity with personal finance and comfort with quantitative calculations. Though the position does not require financial expertise, the coaching is very heavily focused on financial content. As such, all candidates must have a strong comfort level with quantitative calculations and an interest in personal finance.
- Trustworthy, with outstanding interpersonal skills. This position requires the ability to establish client trust in a short period of time. Compass also requires the highest ethical standards and integrity in service to our clients. The ideal candidate will also possess maturity, self-awareness and sound judgment.
- Commitment to innovation, excellence, and entrepreneurship. Energized to work in an entrepreneurial, growth-oriented nonprofit organization. Demonstrated commitment to testing and evaluating new ideas and to building a model organization. The ideal candidate will be proactive team player, with a willingness to pitch-in to support larger goals.
- Excellent organization and communication skills. Detail-oriented with the ability to complete work accurately and efficiently. Effective oral and written communicator.
- Proficiency or fluency in Amharic, Haitian-Creole, or Vietnamese is a plus.
- This position is based in Boston, MA and will be supporting clients in our Boston and Cambridge programs. Required hours might include a combination of workday, evening and weekend hours; schedule is designed to accommodate needs of working clients.
- Compass currently has offices in Boston, MA and Lynn, MA. Occasional travel to these offices may be required.
- Depending on program growth in 2017 and beyond, travel might also be required to additional communities.
To apply, please submit a resume and a thoughtful cover letter to: firstname.lastname@example.org.
Compass is located in Boston’s financial district at The Nonprofit Center, the first mission-based, multi-tenant center in Massachusetts created exclusively to house progressive social change organizations. For more information, please visit our website, www.compassworkingcapital.org.